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MyAssistant sends emails from the email address(es) specified in the outgoing mail server settings and in the Email step of Task Setup (if more than one is available). When MyAssistant tried to send emails, the outgoing email server rejected the message(s) and responded with an error: "5.7.57 Client not authenticated to send mail".
Next Steps
Contact your email server's administrator to resolve the "5.7.57 Client not authenticated to send mail" error.
Please note: MyAssistant will attempt to send the email(s) associated with this error again in the next sending cycle (approximately one hour from the last attempt) but will stop after a set number of failed attempts. Use the "Manage Unsent Emails" button in the MyAssistant Designer toolbar if you would like to remove the email(s) from the sending queue prior to the next attempt.
"From" Email Information is Incorrect
MyAssistant sends emails from the email address(es) specified in MyAssistant's outgoing mail server settings and in the Email step of Task Setup (if more than one is available). When MyAssistant tried to send emails, the outgoing email server rejected the message(s) because the "From" email's password was incorrect.
Next Steps
Update the password for the email address MyAssistant uses to send the email(s):
1. Review the error detail to see if the "From" email address was specified (if MyAssistant is using more than one)
2. Click "File" > "Options" in the MyAssistant Designer
3. Click "Server Settings" on the left side of the window that opens
4. Update the password in the "Password" field for the email address and click "Test"
5. Click OK to close the window after the updated password is confirmed correct
6. Select the Task and click "Run and Send" to re-send the email(s)
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